IDENTITY OF THE DATA CONTROLLER

The ÂMA CONCIERGERIE website is published by :

ÂMA CONCIERGERIE
Responsible(s) for processing :
Josepha Cantona, Julia Cantona Dubois, Lucas Dubois, Joël Cantona
Email : contact@ama-luberon.com

COLLECTED DATA

As part of our property management and holiday rental activities, we collect and process the following data:

• Last name, first name
• e-mail address, telephone number
• Booking information (dates, number of travelers, accommodation booked)
• Browsing data (cookies)
• Bank details (via our secure payment service providers)

This data is collected for :

Requests via the contact form
Reservations via the Lodgify module
Subscription to our newsletter (if applicable)

DATA USE

Your personal data will only be used in the following cases :

• Responding to your contact requests
• Manage reservations and customer relations
• To communicate practical information about your stay
• To improve the user experience on our site
• Meet our legal and accounting obligations

CONSERVATION TIME

Data is kept for as long as necessary for the purpose of processing:

• Customer data: 3 years after the last interaction
• Booking data: 5 years for accounting purposes
• Cookies: 13 months maximum

USER RIGHTS

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access

• Right to rectification

• Right to erasure

• Right to portability

• Right to object to and limit processing

You can exercise these rights by writing to us at contact@ama-luberon.com

DATA SHARING

Your data will never be resold. It may only be transmitted to our service providers necessary for the smooth running of our business (Lodgify hosting company, payment service providers, extra concierge service providers, cleaning or reception services if required).

DATA SECURITY

We implement appropriate technical and organizational security measures to guarantee the confidentiality of your data.

COOKIES

The site uses cookies for navigation, traffic analysis and personalization purposes. You can configure cookies in your browser settings.