ÂMA CONCIERGERIE

Last update : 08/06/2025, 17h51

1. PREAMBLE

The purpose of these Terms and Conditions is to define the terms of access and use of the ÂMA CONCIERGERIE website, dedicated to the presentation of property management and seasonal rental services.

2. GENERAL CONDITIONS FOR OWNERS

2.1 – OBJECT

These conditions define the terms of collaboration between ÂMA CONCIERGERIE and the owners of properties who entrust the partial or total management of their property.

2.2 - SERVICES OFFERED

ÂMA CONCIERGERIE propose to the owners :

• Booking Management

• Renters welcoming / departure

• Linen furniture (if applicable)

• Cleanings between the stays 

• Communication with the travelers

• Technical and urgency Assistance

• Property enhancement (photos, descriptions, price optimization)

• Advice on and/or management of interior design projects

Additional services for tenants, managed by ÂMA on behalf of the landlord :

• Book activities (walks, wellness, gastronomy...)

• Contacts with local partners (chefs, craftsmen, etc.)

• Personalized on-site services (meal delivery, baskets, etc.)
  → These “extra” services can be ordered via the COZY UP platform or directly from the concierge.

2.3 – TARIFS & FACTURATION

A commission is applied to each reservation, according to the terms of the contract signed between ÂMA and the owner.
ÂMA CONCIERGERIE reserves the right to adjust prices within a ±20% margin, depending on seasonality, local events and demand.
and demand. The owner is informed of this flexibility and accepts it when the contract is signed.

2.4 – OWNER'S OBLIGATIONS

The owner is engaged to :

• Providing a property that complies with rules of use, hygiene, safety and tax regulations

• Declare the rental in accordance with local regulations (taxes, insurance...)

• Inform ÂMA CONCIERGERIE of any changes affecting the rental.

2.5 – RESPONSABILITIES

ÂMA CONCIERGERIE acts as a service provider and intermediary. ÂMA CONCIERGERIE is not responsible for damage caused by tenants (unless a specific guarantee service has been contracted), nor for disputes arising from co-ownership.

2.6 – DISTRIBUTION ON PARTNER PLATFORMS

As part of its services, ÂMA CONCIERGERIE may publish ads for entrusted properties on third-party rental platforms (Airbnb, Booking.com, Abritel, Casa Lino, etc.), using a concierge profile or on behalf of the owner, depending on the agreements.
The conditions of distribution, pricing and management of bookings on these platforms are governed by the management mandate signed
between the owner & ÂMA CONCIERGERIE.
ÂMA manages calendar synchronization, passenger communication and logistical coordination for each platform.

3. GENERAL TERMS AND CONDITIONS FOR TENANTS

3.1 – BOOKINGS

Reservations become definitive once payment has been received. A confirmation e-mail summarizes the details
of your stay. Additional services can be offered via the platform COZY UP.

3.2 – PRICE OF OVERNIGHT STAYS

The indicated tarifs inclued :

• Price per night

• Cleaning costs

• Eventually, service charges

Prices may vary according to the season, within ±20% of the base rate. The price displayed at the time of booking is binding.

3.3 – CANCELLATION POLICY

• More than 14 days before arrival: full refund

• Between 7 and 14 days: 50% reimbursed

• Less than 7 days : No reimbursed

Conditions may vary depending on the accommodation. They are specified in each reservation form.

3.4 – GUARANTEE DEPOSIT

Some accommodations may require a security deposit, which is blocked (not debited) prior to arrival and released within 7 days of departure, unless damage is noted.

3.5 – INTERNAL REGULATIONS

Each tenant is engaged to :

• Respect the maximum capacity of the accommodation

• No unauthorized parties or events (see conditions for each property)

• Respect the quiet of the neighborhood and the rules of the dwelling

Failure to comply may result in partial or total forfeiture of the deposit.

4. ADDITIONALS SERVICES – COZYUP

ÂMA CONCIERGERIE propose, via the plateform COZY UP, a selection of exclusive services to enhance your stay, such as
booking local activities, in-home chefs, customized experiences...
These services are at the expense of the lessee, according to the rates indicated at the time of the order via the online property at COZY UP.

5. PERSONAL DATA

The data collected (name, e-mail, address, etc.) is used solely to process reservations and requests.
ÂMA CONCIERGERIE undertakes to comply with RGPD regulations.

See our privacy polity

6. LITIGATION & APPLICABLE LAW

These GCU/CGV are governed by French law.
Any dispute must first be settled out of court.
Failing this, the courts within the jurisdiction of the company's registered office shall have jurisdiction.